We are here to respond to any unmet needs or complaints and also to accept any compliments or recommendations for improving our care and service to you.
If you or your family are concerned with your hospital care or service, you may call our PRIDE line at (331) 221-1115 or send us a message by clicking here.
If concerns cannot be resolved through the Hospital, a patient, family member, community representative or employee has the right to notify The Joint Commission regarding the quality of care provided, safety of care provided or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may notify The Joint Commission at (800) 994-6610.
The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Complaint Line: (800) 994-6610
Elmhurst Memorial Healthcare is regularly surveyed by The Joint Commission to ensure that standards are met concerning organization and safety quality-of-care issues, and the safety of the environment in which the care is provided.
You may also choose to contact the Illinois Department of Public Health's Complaint Registry at (800) 252-4343 or the Illinois Foundation for Quality Healthcare at (800) 647-8089.
Illinois Department of Public Health
Central Complaint Registry
Division of Healthcare Facilities and Programs
525 W. Jefferson Street
Springfield, IL 62761-0001
24-hour toll free: (800) 526-4372
If you are a Medicare beneficiary and you have a complaint regarding quality of care or reimbursement issues, or you wish to appeal a discharge decision, you may contact:
Illinois Foundation for Quality Healthcare
2625 Butterfield Road #102E
Oak Brook, IL 60523
Toll free: (800) 647-8089
Fax: (630) 571-5611