EMHC Emergency Department and Affiliated Physician Groups Earn Excellence Through Insight Awards for Overall Patient Satisfaction
ELMHURST, Ill. (July 31, 2013) Elmhurst Memorial Healthcare was recently recognized with two “Excellence Through Insight” awards by HealthStream, Inc., a national healthcare research company responsible for conducting patient satisfaction research for EMHC.
The Hospital’s “amazing” Emergency Department received the “Overall Emergency Department Satisfaction” award for a hospital 250 beds or larger.
EMHC’s affiliated physician groups, including the Elmhurst Clinic, Elmhurst Medical Associates, Elmhurst Memorial Hematology and Oncology Associates and Elmhurst Primary Care Associates, received an award for their combined “Overall Clinic Patient Satisfaction” scores.
“Personalized, patient-centered care is always our main focus here at Elmhurst Memorial Healthcare. We are very honored to be recognized for our dedication to our patients, but most of all are glad to hear that our patients recognize us as a place they can count on to receive the highest level of care,” said Mary Lou Mastro, CEO for Elmhurst Memorial Healthcare. “We have a bright future ahead of us and we will continue our commitment to providing quality healthcare to our communities.
EMHC was awarded these honors for its commitment to excellence in patient care. To qualify for an award, hospitals must be a patient satisfaction-tracking client of HealthStream, score in the 75th percentile or higher, and survey a minimum of 100 patients.
“We applaud Elmhurst Memorial Healthcare’s high-level of commitment to excellence in healthcare,” said Robert A. Frist, Jr., CEO for HealthStream. “We are pleased to recognize their achievement through our presentation of these two Excellence Through Insight awards.”
Elmhurst Memorial Healthcare will be recognized during an awards luncheon at the HealthStream Summit, October 17at the Music City Center in Nashville, Tenn. To learn more about Elmhurst Memorial Healthcare and all the services it provides, visit www.emhc.org.