Questions About Your Bill

We understand the uncertainty you may experience regarding billing procedures. Therefore, we want to provide you with this information to help answer some of the questions you may have.

Our patient representatives can help answer questions you may have about your Hospital bill. Representatives can be reached Monday through Thursday between 9 a.m. and 5:30 p.m. and Fridays between 9 a.m. and 4 p.m. at (331) 221-6740 or e-mail us. If you wish to speak with someone in person, financial counselors are available on the first floor of the Hospital, Monday though Friday from 8:30 a.m. to 4 p.m. Before calling or writing, you may want to read these frequently asked questions.

What you can expect

Your Hospital bill pays for the many skilled people serving you 24 hours a day. It pays for modern drugs and supplies, advanced equipment needed for your care and highly trained, licensed professionals required to provide that care. Your room, meals, treatments and many more support services are also a part of that care.

The Hospital bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist or other physician assistants. You will receive separate bills from these physicians.

Prior to services being provided, you will be asked for your insurance information and may be asked to pay any out-of-pocket (deductible and/or co-pay) portion of your bill.

As a courtesy to our patients, we will bill all insurance plans provided to us. A billing statement is not generated until all of your insurance companies have responded or made payments. Generally, it takes 45 to 60 days to obtain payment from your insurance carrier, but in extreme cases, it may take up to a year for their response. Once your insurance carrier pays its portion of the bill, it will send you an explanation of benefits to show how the claim was paid.

In addition to receiving a bill from the Hospital, you will receive a separate bill from each physician who provided professional services, such as radiology, laboratory/pathology, cardiology, emergency room, anesthesiology and nuclear medicine. If you have questions about these bills or related insurance coverage, please call the physician's office listed on the billing statement.

We understand that healthcare expenses are often unexpected and paying for services can be overwhelming. This is especially true if you do not have health insurance. If you do not have insurance coverage or you cannot pay your bill in full, our patient representatives and financial counselors will work with you to establish monthly payment plans or eligibility for Medicaid or other financial assistance programs. Qualifying patients may be eligible for discounts if they apply to our financial assistance program.

We are concerned about our patients and their families and are proud of our mission to enhance the health of the communities and customers we serve. An important part of that commitment is to provide quality care to everyone who needs it.

Elmhurst Memorial Healthcare Network

This site is part of the Elmhurst Memorial Healthcare network of Web sites, which covers a variety of topics using the same philosophy: When it comes to medical care, we know that you have a lot of options. And we want you to know that you're more than a patient to us. You're an individual. We would appreciate the opportunity to provide you with state-of-the-art medical care and down-to-earth, personalized attention.

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